I came across a solid description what good feedback givers are doing.

1. Start with micro-yes

Would you like to talk about our last outage?

2. Describe what happened and be specific

Payments weren’t working on our site for 2 hours and our IT team learned it after clients started calling support.

3. Describe how it affects you

I had to stop doing all my tasks and call clients directly to handle that. One big client decided to leave us.

4. Ask an open question to know how they see it

What do you think about it?

5. If no feedback is given to you ask for it himself

Stoppers - pay attention and avoid them

• No focus
• Blur words
• No impact
• No question

See also Leann Renninger – The secret to giving great feedback